Yes, you can always cancel your order up to 30 days after receipt of your order without giving reasons. You always receive the full purchase price including shipping costs. Shipping costs for returning the goods will not be reimbursed.
[/accordion-item] [accordion-item title=”I want to cancel my order before it has been shipped”]In that case, please contact us via +31 (0) 85 06 07 444 or send an email to info@flashcardsandstationery.com or use the contactform
We will respond within 24 hours and will contact the delivery service to cancel the delivery of your package if needed. You will receive your full purchase price including shipping costs within 5 business days.
[/accordion-item] [accordion-item title=”I want to return my order”]Are you not satisfied with the flashcards? Or have you changed your mind? No problem. You can cancel your order free of charge within 30 days of delivery and return without giving reasons. You will receive your full purchase price including shipping costs within 5 business days after we have received your order. Shipping costs for returning the goods will not be reimbursed.
For detailed information on exceptions concerning right of withdrawal see our Terms and Conditions.
How it works
Complete the return form below and we will respond within 24 hours. You will then receive a return label from PostNL containing the instructions for returning your package. Once we have received the package in good order we will refund the full purchase price including shipping costs within 5 business days via the payment method you use.
Withdrawal form
[/accordion-item] [accordion-item title=”Will I receive a full refund?”]Yes, provided you have returned your order within 30 days of receipt and you have complied with the return conditions. (See below). You will then receive your full purchase amount, including shipping costs, within 5 days after we have received the return shipment via the payment method you use.
The costs for returning the shipment will not be reimbursed. The shipping costs for returning the goods are equal to the shipping costs paid for receiving the goods.
[/accordion-item] [accordion-item title=”Return conditions”]- You return within the trial period of 30 days after receipt of your order and have reported this via use of the withdrawal form or other unambiguous way, namely via email or telephone.
- The product and packaging have been carefully handled. The basic principle here is that you use and inspect the product as you would be allowed to do in a store, with the aim of only unpacking or using it to the degree that is necessary to determine the nature, characteristics and functioning of the product.
- You return the product with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by us.
Yes, when you return the products, the shipping costs for returning the goods are paid by you. The costs for returning the goods to us are the same as the shipping costs you paid for receiving the goods.
[/accordion-item] [accordion-item title=”I still have a question about returns and it is not listed here”]Send us a message using the contact form via the contact page. You can always call during office hours with +31 85 060 74 44 (local rate) or email us via info@flashcardsandstationery.com
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