Frequently Asked questions
Questions about flashcards
So you can study in the most efficient way. While writing your flashcards, you’re already retaining information. Then you only repeat the flashcards you don’t already know.
You can indeed make your own flashcards, which is easy when you’re dealing with small amounts. This website was created for people who use flashcards on a (semi) large scale, like ourselves.
We produce flashcards in large quantities at once, at the printing company. This means we can keep the costs low. Still, producing the flashcards involves a lot of manual work.
If you’re interested in knowing what happens prior to the delivery of your package, take a look at our page ‘How it’s made’.
Cool! Contact us and tell us about your idea, and we will get to work. Our current range of flashcards is just the beginning, we can add so much more. For example, we created the Medicines, Law and checkered flashcards together with some of our customers.
Questions about ordering
Yes, you can add any type or design of flashcard to your cart while you’re shopping. The discount per pack will automatically adjust in your cart. You can also create your own package.
All flashcards are standardly sold without perforations, unless it is explicitly mentioned with the product. For example, pre-made packages including perforation & click rings.
Do you want a full personal package and the flashcards perforated? Then go to “Accessories – Perforation and click rings”. Here you choose the number of packs that you want to have perforated. If you have 15 packs that you want to perforate, you choose “15 pieces”.
Do you want to perforate half of your order? Or a specific package? Simply enter it in the comments with your order.
No, our prices always include VAT. The shipping costs are only € 3.49 for shipments in the Netherlands and only € 4.95 for Belgium, regardless of the size of your order. Check out our page about shipping and payment for more information.
We sell flashcards in large quantities, with minimal or no shipping costs. For an order below € 10,- we would have to charge higher shipping costs and we don’t want to do that. If the demand for small packages rises, we might change this in the future.
That’s possible, we’ve processed an order for an entire class before. When you order for more people at once you quickly get the benefit of free shipping. Do you want to order a really large amount, you should consider informing your school or educational institution. If we’re talking about very large numbers, it can often be done even cheaper. Click here for more information
Questions about Delivery
A maximum of two business days in the Netherlands and Belgium. We ship with PostNL and you will receive a track & trace email when your order has been shipped. Read all about the shipment on this page.
All orders are shipped with PostNL and its partners. Packages for the Netherlands that fit in a letterbox are sent with PostNL’s letterbox mail.
Orders up to 500 A7 flashcards;
Orders up to 1000 half flashcards;
Orders up to 250 A6 flashcards.
All other orders are sent with the package mail from PostNL.
We’re sorry to hear that and we will solve it for you. If your order takes longer than 3 business days then something has probably gone wrong with the delivery.
It is easier if you have the order number at hand, then we can immediately look for your order.
Questions about payment
You can pay with iDeal, Credit cards, PayPal, Klarna, KBC, SEPA transfer, Sofort, Giropay and Bancontact / MrCash.
All payments are handled securely by Mollie, our Payment Service Provider.
Thank you very much for your order and your flashcards will be sent as soon as the payment is actually received. We automatically receive a signal when the payment is successful and send the order to you as soon as possible.
Educational institutions and companies can order on account. We reserve the right to check the data first in order to prevent misuse.
Order easily on account via this page.
By default, the invoice is sent along with the order confirmation. You can also find the invoice if you have an account with us. Go to ‘My orders’ and you can download the invoice per order. If you have not received it for whatever reason, send us a message or email and we will send you the VAT invoice as soon as possible.
Questions about my order
Check your spam box first. Unfortunately, our order confirmations sometimes disappear. It is also possible that the given e-mail address is incorrect due to, for example, a typing error.
Is the confirmation not in your spam box? Contact us and we will find it for you.
We do what we can to pack every order as carefully as possible. Unfortunately, sometimes something does go wrong. Don’t worry, we will always solve it. We will check or exchange the missing products, always in consultation with you.
Damages sometimes occur and we will always solve that too. Sometimes it is the storage boxes that damage the transport. Sometimes cards are bent or something else went wrong.
In any case of damage, contact us and we will find a solution together with you.
Tip: immediately take a photo (or several photos) of the damage and send it along. Then we can immediately assess what is going on and how we can solve it for you.